General Rental Information
Important documents
The renter and all authorized drivers must have a valid driving license. In addition, the following conditions apply, depending on the country issuing the driving licence.
Valid driving licenses from all EU countries are accepted.
All other Driving Licenses printed in non-Roman alphabet (Arabic, Japanese, Cyrillic etc.) must be supplemented by an international driving license.
For driving licenses from countries that are not part of the international driving license treaty, an official translation into Portuguese must be presented with the original license.
Driving licenses from non-EU countries (except Switzerland) are accepted if:
a) no visa has been entered in the passport.
b) the customer has a visa in his passport and at the time of the rental he has not been in Europe for more than 6 months. If he has been in Europe for more than 6 months, he must present a driving license from an EU country.
Age restrictions
The minimum age for renting a car is 19 years old.
A surcharge applies for young drivers under 25 years old.
Rate Information
General
We accept all major credit cards from internationally recognized credit card companies, such as: American Express, Diners Club, Eurocard/Mastercard, Visa and Unibanco.
Renter must be the credit card holder. Authorized driver details and payment method will be confirmed at the time of booking and cannot be changed later.
The credit card used in the reservation must be valid (at least 1 month after the scheduled end date of the rental), and be presented when picking up the vehicle.
The driver indicated in the reservation must be the holder of the card used to confirm the reservation. All other costs that occur during the rental period may be charged.
Booking change
A reservation prepaid in full or with payment of 50% (payment required to confirm any reservation) can be changed up to 48 hours before the start of the rental (subject to availability), a change supplement of €25.00 will be charged.
Cancellation
A reservation can be canceled before the start of the rental.
In case of cancellation, the rental payment will be refunded by 80%, with the amount of 20% of the reservation retained. This measure applies to the renter who made the reservation payment in full.
Any reservation cancellation must be informed at least 48 hours before the start of the rental period.
If the cancellation is not informed until 48 hours before the start of the rental, the amount of 50% of the reservation will be retained, with only 50% of the payment being refunded. This measure applies to the renter who made the reservation payment in full.
Any change or cancellation of reservation can be made via email:
reservas@perolarentacar.com
No show
If the reserved vehicle is not collected or is not collected at the agreed time, the rental amount already paid will be fully retained.
Deposit and SCDW (Super Collision Damage Waiver)
Pérola Rent a Car offers 3 deposit and Protection packages:
BASIC– With a deductible of €1000 and at no additional cost, this package includes:
- Collision Damage Coverage.
BASIC PLUS – With a deductible of €500 and a cost of €15.00 per day, this package includes:
- Collision Damage Coverage;
- Coverage for theft;
- Tires and Glass (TG)
- Travel Assistance Service – A24
PREMIUM – With zero deposit and a cost of €25.00 per day, this package includes:
- SCDW
- Collision Damage Coverage;
- Coverage from theft;
- Tires and Glass (TG)
- Travel Assistance Service – A24PLUS
Protection conditions
Third Party (IT) Protection
The civil liability insurance of the rented vehicle guarantees, through its policy, protection of personal and material damages. The lessee is responsible (up to the maximum amount of compensation) for: accidents caused by the lessee; damage resulting from parking; theft or any other damage caused by third parties.
This protection is excluded when the vehicle is used to transport dangerous goods.
All protections included in the rental contract will be considered null and void, whenever the general terms and conditions of the rental are violated, such as, for example, whenever the vehicle is not driven by an authorized driver and whenever the driver of the vehicle does not have a valid driving licence, or for negligent acts and driving under the influence of illegal substances or alcohol.
TRAVEL ASSISTANCE SERVICES
A24 PLUS
It is an additional roadside assistance service that protects the hirer against acts resulting from negligence (excluding negligent acts of driving under the influence of illicit substances and alcohol), such as:
1) Forgetting the key inside the vehicle: Pérola assumes the costs of opening the vehicle, towing the vehicle and the replacement of the vehicle.
2) Immobilization due to lack of fuel: In case of immobilization due to lack of fuel, Pérola assumes the cost of roadside assistance and the fuel necessary for the continuation of the trip
3) Help in case of low battery: If help is needed to start the vehicle due to low battery, Pérola assumes the costs of the operation.
4) Loss of vehicle key: In the event of loss of vehicle key, Pérola assumes the costs of: a new key, vehicle towing and replacement vehicle.
5) Fuel exchange: Pérola assumes the costs of towing the vehicle, cleaning the fuel tank and refueling
A service will be diagnosed that will be provided so that the customer can continue the trip.
If any damage is caused to the rental vehicle that is not included in the A24 PLUS service, the renter will be responsible for it.
Roadside Protection is provided 24 hours a day, 7 days a week (365 days).
A24
In the event of breakdown/malfunction or accident, the customer may request travel assistance which is provided 24 hours a day (365 days) for an additional fee.
Travel assistance contacts can be found in the vehicle hire agreement.
Any other assistance or question about the rental should be done with us through our contacts. During our opening hours – Monday to Saturday – 9am-6pm.
These additional services will be provided by one of our partners – Filipe Reboques
CDW (Collision Damage Waiver)
The civil liability insurance of the rented vehicle guarantees, through its policy, protection of personal and material damages. The lessee is responsible (up to the maximum amount of compensation) for: accidents caused by the lessee; damage resulting from parking; theft or any other damage caused by third parties.
This protection is excluded when the vehicle is used to transport dangerous goods. All protections included in the rental contract will be considered null and void, whenever the general terms and conditions of the rental are violated, such as, for example, whenever the vehicle is not driven by an authorized driver and whenever the driver of the vehicle does not have a valid driving license at the time of the event giving rise to the claim, or for negligent acts and driving under the influence of illegal substances or alcohol.
Cross-border rentals and territorial restrictions
Departure from Madeira to Porto Santo Island is subject to confirmation and prior authorization. Please contact us.
Extras
Accessories can be reserved without obligation and are subject to availability at our counter.
Navigation system
The navigation system is available for an additional fee.
Additional driver
A supplement is charged for an additional driver, whose details will also be noted in the rental contract if he has a valid driving license according to the previously informed assumptions.
Baby and child seats
Baby seats, children's chairs, car seats and stroller are available for a supplement.
Vehicle refueling
All vehicles are supplied with a full tank of fuel and must be refueled before returning to our counter or at the airport, otherwise a one-time fee of €70 will be charged.
Alternatively, you can request the purchase of a fuel tank (between €70 and €100 - depending on the category) and return the vehicle with an empty tank.
No refunds will be made for unused fuel.
Deliveries and Collections
Deliveries and Collections are possible upon payment of a supplement.
This service is subject to confirmation, subject to the commitment to pay an additional supplement, outside the opening hours of our branch.
Out of hours
If delivery or collection takes place between 8 pm and 8 am, an additional supplement will be charged, in individual acts, in the amount of €45
Administration fee for fines
The renter is responsible for paying all traffic/parking fines incurred during the rental.
If the renter has a traffic/parking ticket during the rental, an administration fee of EUR 35.00 will be charged to the renter. Additionally, you will be contacted by the respective authority for payment of the notification.
Vehicle Cleaning
In case the car requires a special cleaning procedure (removal of odors, animal pollution, spillage of liquids, etc.) after the return, an additional supplement for cleaning will be applied.
VAT
23% Mainland Portugal and Madeira Island
All rates include VAT (if applicable).